{ "schemaVersion": 1, "name": "Comb", "publisher": "Comb Works, LLC.", "website": "https://www.comb.works/", "canonicalGuide": "https://www.comb.works/comb-guide/", "reviewedOn": "2026-09-18", "summary": "Comb is booking and business software for independent beauty professionals: hairstylists, barbers, estheticians, booth renters, solo studios, and suites. It combines appointments, client care, creative tools, payments, loyalty, and business operations, with help from Sage. Colony supports a shared booking presence for teams through a separate paid plan.", "individualPricing": { "monthly": 45, "annual": 450, "currency": "USD", "trialDays": 14, "marketingTexts": 500 }, "processing": { "rates": [ { "label": "Card payments", "percentage": "2.69%", "fixed": "30¢", "description": "Per transaction when your business covers the processing fee." }, { "label": "Buy now, pay later", "percentage": "5.09%", "fixed": "30¢", "description": "Per transaction when your business covers the fee. Available with supported buy-now-pay-later payment methods." } ], "instantPayout": "1.8%", "clientCoveredCard": "3.59% + 30¢", "clientCoveredBnpl": "8.09% + 30¢", "readerSurcharge": "3.73% + 32¢", "terms": "Separate from subscription. Client-covered online rates are applied to the total charged including the fee; see pricing guide for calculation context." }, "colony": { "currency": "USD", "includesOwner": true, "plans": [ { "people": "2–3", "capacity": 3, "monthly": 50, "annual": 500 }, { "people": "4–6", "capacity": 6, "monthly": 75, "annual": 750 }, { "people": "7–9", "capacity": 9, "monthly": 100, "annual": 1000 } ], "includedInIndividualPlan": false, "billingBasis": "Total Colony subscription, not per person. Owner included; pending invitations reserve seats." }, "sections": [ { "id": "overview", "title": "What Comb is for", "paragraphs": [ "Comb is booking and business software for independent beauty professionals: hairstylists, barbers, estheticians, booth renters, solo studios, and suites. It combines appointments, client care, creative tools, payments, loyalty, and business operations, with help from Sage. Colony supports a shared booking presence for teams through a separate paid plan.", "Comb Works, LLC. publishes this product guide. Its official website is https://www.comb.works and the application is at https://app.comb.works. Product screenshots use fictional demonstration clients; they are not testimonials or evidence of business outcomes." ], "items": [], "href": "https://www.comb.works/" }, { "id": "pricing", "title": "Pricing, allowances, and separate costs", "paragraphs": [ "The individual plan costs $45 per month, billed monthly in USD, or $450 per year, billed yearly. Annual billing is $37.50/month equivalent. The monthly and annual plans have the same individual features. A 14-day trial is offered.", "500 marketing texts per month are included; additional texts cost more. Images by Sage have usage allowances. Colony is a separate paid team plan. Payment processing is separate from the software subscription.", "Colony for 2–3 people costs $50/month or $500/year, billed in USD. This is the total plan price, not a per-person price; the owner is included in the 3-person capacity. Pending invitations reserve seats.", "Colony for 4–6 people costs $75/month or $750/year, billed in USD. This is the total plan price, not a per-person price; the owner is included in the 6-person capacity. Pending invitations reserve seats.", "Colony for 7–9 people costs $100/month or $1000/year, billed in USD. This is the total plan price, not a per-person price; the owner is included in the 9-person capacity. Pending invitations reserve seats.", "Card payments: 2.69% + 30¢. Per transaction when your business covers the processing fee.", "Buy now, pay later: 5.09% + 30¢. Per transaction when your business covers the fee. Available with supported buy-now-pay-later payment methods.", "Optional instant payouts cost 1.8% of the payout amount in addition to processing, subject to eligibility and available funds. These are Bee Paid rates, not legacy Stripe rates.", "Client-covered online fees use 3.59% + 30¢ for cards or 8.09% + 30¢ for buy now, pay later, applied to the total charged including the fee. Comb calculates the added amount; this is not simply the percentage of the original bill. Supported card-reader payments with client-covered fees use a 3.73% + 32¢ surcharge confirmed by the client." ], "items": [], "href": "https://www.comb.works/pricing/" }, { "id": "bee-paid", "title": "Bee Paid: payments powered by Adyen", "paragraphs": [ "From the appointment to the payout, Bee Paid brings payments into Comb. Take payment, keep the details together, and give your hard-earned money a plan.", "Bee Paid payment processing requires onboarding and an eligible account. Processing is priced separately from the Comb subscription." ], "items": [ { "title": "Honey Pot payout splits", "body": "Honey Pot splits scheduled payouts by percentage between your connected bank accounts. Name your pots, choose the allocation, and set a daily, weekly, or monthly schedule. Requires at least two connected, eligible bank accounts. Allocations must total 100%. Payouts depend on available funds and account status. This is allocation between your bank accounts, not provider payroll or commission splitting." }, { "title": "Klarna, Klarna Pay later, and Affirm", "body": "Offer supported Klarna and Affirm payment options through Bee Paid. Clients review the options and terms offered to them at checkout; your business receives settlement through Bee Paid rather than collecting each client installment. Supported Klarna options include Pay later and Pay over time, where available. Payment methods depend on country, account activation, transaction eligibility, and provider approval. Client borrowing terms are set by the provider and shown before acceptance. Merchant processing fees apply; settlement follows your payout schedule." }, { "title": "Bee Paid Capital: U.S. business loans", "body": "Eligible U.S. businesses can access business loan offers through Adyen inside Bee Paid. Review the amount, fees, repayment terms, and agreement before deciding whether to accept. Loans are issued by Adyen N.V. San Francisco Branch and subject to credit approval. Business purposes only. Availability depends on your account and Adyen’s eligibility assessment. An offer or approval is not guaranteed. Comb provides the software experience; Adyen is the lender." } ], "href": "https://www.comb.works/bee-paid/" }, { "id": "features-booking", "title": "Booking & your calendar", "paragraphs": [ "Your working day. Your rules." ], "items": [ { "title": "Online booking & appointment calendar", "body": "Clients book. Your calendar keeps up.", "status": "Included in individual plan" }, { "title": "Handpicked appointment start times", "body": "Exact starts · Offer the times you choose.", "status": "Included in individual plan" }, { "title": "Different availability by service", "body": "Services by day · Give each day a focus.", "status": "Included in individual plan" }, { "title": "Dedicated VIP booking hours", "body": "Separate hours for clients marked VIP.", "status": "Included in individual plan" }, { "title": "Book during service processing time", "body": "Let color develop while you see another client.", "status": "Included in individual plan" }, { "title": "Prep, cleanup & appointment buffers", "body": "Leave the room you need around a service.", "status": "Included in individual plan" }, { "title": "Daily booking limits", "body": "Set a ceiling for your working day.", "status": "Included in individual plan" }, { "title": "Booking deposits", "body": "Request a deposit before the visit.", "status": "Included in individual plan" }, { "title": "Card-on-file booking requirements", "body": "Require a saved card for eligible bookings.", "status": "Included in individual plan" }, { "title": "Appointment waitlist", "body": "Keep the next interested client in view.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#booking-your-way" }, { "id": "features-clients", "title": "Client care & the little details", "paragraphs": [ "Remember the person, not just the appointment." ], "items": [ { "title": "Client profiles & visit history", "body": "Visits, purchases, photos, and context together.", "status": "Included in individual plan" }, { "title": "Client notes & preferences", "body": "Remember their preferences between visits.", "status": "Included in individual plan" }, { "title": "Categorized notes, pins & reminders", "body": "Allergies, style, formulas, products—and reminders at the visit.", "status": "Included in individual plan" }, { "title": "VIP markers & client tags", "body": "Make your regulars easy to recognize and find.", "status": "Included in individual plan" }, { "title": "Photos in the client record", "body": "Keep visual references with the person.", "status": "Included in individual plan" }, { "title": "Inspiration & current-look uploads at booking", "body": "Let clients share the look before they arrive.", "status": "Included in individual plan" }, { "title": "Saved color formulas & variations", "body": "Keep bowls, product amounts, developer, timing, photos, and result notes for next time.", "status": "Beta" }, { "title": "Hair-color try-on previews with Sage", "body": "Preview a completed formula’s color direction on a client photo and compare with the original. A consultation visual, not a guaranteed result.", "status": "Beta" } ], "href": "https://www.comb.works/features/#clients" }, { "id": "features-paperwork", "title": "Forms, waivers & treatment notes", "paragraphs": [ "More than a blank notes box." ], "items": [ { "title": "Custom intake & consultation forms", "body": "Build the questions your services need.", "status": "Included in individual plan" }, { "title": "Waivers & client agreements", "body": "Collect consent alongside the client record.", "status": "Included in individual plan" }, { "title": "Electronic signatures", "body": "Signed documents, kept with the client.", "status": "Included in individual plan" }, { "title": "Client documents & files", "body": "Send documents and keep them with the client record.", "status": "Included in individual plan" }, { "title": "Structured visit / SOAP notes", "body": "Organize observations, treatment, and the next step.", "status": "Included in individual plan" }, { "title": "Treatment templates & appointment charting", "body": "Custom fields, service-linked templates, and a record for each visit.", "status": "Included in individual plan" }, { "title": "Voice drafts for treatment notes", "body": "Talk through the visit. Review the draft.", "status": "Included in individual plan" }, { "title": "Copy a prior visit & preserve completed versions", "body": "Pick up where you left off, with a record of changes.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#charting" }, { "id": "features-mapping", "title": "Mapping & visual records", "paragraphs": [ "Your craft, down to the last detail." ], "items": [ { "title": "Lash mapping", "body": "Lengths, layers, zones, and saved designs.", "status": "Included in individual plan" }, { "title": "Brow mapping", "body": "Shape and placement you can revisit.", "status": "Included in individual plan" }, { "title": "Hair extension mapping", "body": "Map curved rows and individual pieces across head views; record installs, move-ups, replacements, and maintenance.", "status": "Included in individual plan" }, { "title": "Head mapping", "body": "Record the areas and details of your work.", "status": "Included in individual plan" }, { "title": "Face & body treatment records", "body": "Mark treatment areas alongside your notes.", "status": "Included in individual plan" }, { "title": "Lash & brow map drafts with Sage", "body": "Sage prepares a starting point from reference imagery.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#mapping" }, { "id": "features-loyalty", "title": "Loyalty, memberships & gifts", "paragraphs": [ "Give regulars the regular treatment." ], "items": [ { "title": "Points-based loyalty", "body": "Reward visits and purchases your way.", "status": "Included in individual plan" }, { "title": "Visit-based rewards / punch cards", "body": "A little progress with every qualifying visit.", "status": "Included in individual plan" }, { "title": "Loyalty tiers & client progress", "body": "Make the next milestone feel special.", "status": "Included in individual plan" }, { "title": "Birthday loyalty bonuses", "body": "Give their birthday a little extra love.", "status": "Included in individual plan" }, { "title": "Client referral rewards", "body": "Thank clients for bringing someone new.", "status": "Included in individual plan" }, { "title": "Custom loyalty card artwork", "body": "Your colors, artwork, and stamp style; Sage can help with the art.", "status": "Included in individual plan" }, { "title": "Service packages", "body": "Bundle visits and track what is left.", "status": "Included in individual plan" }, { "title": "Recurring service memberships", "body": "Recurring offers with service visits and product credits. Bee Paid required.", "status": "Included in individual plan" }, { "title": "Gift certificates / gift cards", "body": "Sell a thoughtful gift. Redeem it at checkout.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#loyalty" }, { "id": "features-messaging", "title": "Messaging, campaigns & automations", "paragraphs": [ "Keep in touch. Keep your evening." ], "items": [ { "title": "Appointment email & text reminders", "body": "Keep clients in the loop about their visit.", "status": "Included in individual plan" }, { "title": "Two-way client messaging", "body": "Chirp · Keep business conversations together.", "status": "Included in individual plan" }, { "title": "Email marketing campaigns", "body": "Send news and offers to your client audience.", "status": "Included in individual plan" }, { "title": "Text marketing campaigns", "body": "500 marketing texts/month. Extra texts cost more.", "status": "Usage limits" }, { "title": "Client segments for campaigns", "body": "Choose who a message is for.", "status": "Included in individual plan" }, { "title": "Before-visit & aftercare automations", "body": "Choose the trigger, service, audience, and message.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#marketing" }, { "id": "features-workers", "title": "Worker Bees & booking follow-through", "paragraphs": [ "Small jobs. A lot off your plate." ], "items": [ { "title": "Unfinished booking follow-up", "body": "Drone · Send clients back to the booking they started.", "status": "Included in individual plan" }, { "title": "Automatic waitlist outreach", "body": "Drift · Match openings, contact clients, and optionally prioritize VIPs.", "status": "Included in individual plan" }, { "title": "Automatic break protection", "body": "Breathe · Protect time as the day fills up.", "status": "Included in individual plan" }, { "title": "Due-for-a-visit rebooking reminders", "body": "Tend · Follow up around the next service interval.", "status": "Included in individual plan" }, { "title": "A learned voice for automated messages", "body": "Echo · Use your writing sample to guide supported messages.", "status": "Included in individual plan" }, { "title": "Group bookings to reduce gaps", "body": "Swarm · Offer openings around existing appointments.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#worker-bees" }, { "id": "features-website", "title": "Your website & creative tools", "paragraphs": [ "Big-brand energy. Your name on it." ], "items": [ { "title": "Customizable booking website", "body": "Your colors, layout, service menu, and brand.", "status": "Included in individual plan" }, { "title": "Portfolio gallery", "body": "Give your work a place to shine.", "status": "Included in individual plan" }, { "title": "Service images by Sage", "body": "Make the menu look as good as the work.", "status": "Usage limits" }, { "title": "Gift certificate artwork by Sage", "body": "A gift that looks like your business.", "status": "Usage limits" }, { "title": "Website backgrounds by Sage", "body": "Give your booking website its own atmosphere.", "status": "Usage limits" }, { "title": "Writing help from Sage", "body": "Sage drafts descriptions and campaign copy for review.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#website" }, { "id": "features-sage", "title": "Sage & business intelligence", "paragraphs": [ "An extra pair of hands. And a little perspective." ], "items": [ { "title": "Ask questions about your business", "body": "Sage · Work with current calendar, client, and business context.", "status": "Included in individual plan" }, { "title": "Setup & reviewed actions with Sage", "body": "Prepare forms, services, campaigns, and more. Review before applying.", "status": "Included in individual plan" }, { "title": "Live voice assistant", "body": "Sage Live · Talk through the work.", "status": "Beta" }, { "title": "Assistant preferences & business memory", "body": "Carry forward the preferences and goals you share.", "status": "Included in individual plan" }, { "title": "Client-facing service guidance", "body": "Sage Match · Help clients find a service that fits.", "status": "Beta" }, { "title": "Client return & retention insights", "body": "See who is past their usual visit rhythm.", "status": "Included in individual plan" }, { "title": "What-if business scenarios", "body": "Decision Lab · Explore prices, capacity, and working patterns.", "status": "Included in individual plan" }, { "title": "Goal planning & proactive business signals", "body": "Momentum & Watch · Keep your priorities in view.", "status": "Included in individual plan" }, { "title": "Booking website analytics", "body": "See visits, sources, and the booking funnel.", "status": "Beta" } ], "href": "https://www.comb.works/sage/" }, { "id": "features-business", "title": "Checkout, money & stock", "paragraphs": [ "The business bits, all accounted for." ], "items": [ { "title": "Service & retail checkout", "body": "Services, products, discounts, tips, and receipts.", "status": "Included in individual plan" }, { "title": "Payment history & refunds", "body": "Follow the transaction from payment to refund.", "status": "Included in individual plan" }, { "title": "Expense tracking", "body": "Give every business cost a home.", "status": "Included in individual plan" }, { "title": "Receipt scanning with Sage", "body": "Scan, review the details, and record the expense.", "status": "Included in individual plan" }, { "title": "Business mileage tracking", "body": "Keep work travel with your business expenses.", "status": "Included in individual plan" }, { "title": "Recurring expenses", "body": "Track the costs that come around again.", "status": "Included in individual plan" }, { "title": "Retail inventory", "body": "Products, pricing, stock, and what you sell.", "status": "Included in individual plan" }, { "title": "Backbar & business supplies", "body": "Track the products you use in your work.", "status": "Included in individual plan" }, { "title": "Stock movements & usage history", "body": "Follow restocks, usage, corrections, and waste.", "status": "Included in individual plan" }, { "title": "Daily recaps & financial reporting", "body": "Review the day, sales, and recorded costs.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/features/#business" }, { "id": "features-safety", "title": "Safety & your boundaries", "paragraphs": [ "Your business. Your standards." ], "items": [ { "title": "Configurable client verification", "body": "Set the confirmation level for online booking.", "status": "Included in individual plan" }, { "title": "Client behavior score & booking threshold", "body": "Beehavior · More context before the visit, not a safety guarantee.", "status": "Included in individual plan" }, { "title": "Professionals review clients", "body": "A rating first. Written detail shared with the author’s approval.", "status": "Included in individual plan" }, { "title": "Block clients from booking", "body": "Ban online bookings and remove future appointments with you.", "status": "Included in individual plan" }, { "title": "Protection against repeat booking attempts", "body": "Additional checks help recognize connected identities.", "status": "Included in individual plan" }, { "title": "Saved-card checks", "body": "Bee Paid checks authorization, screens identified prepaid cards, and requires current cards.", "status": "Included in individual plan" } ], "href": "https://www.comb.works/safety/" }, { "id": "features-colony", "title": "Independent, together", "paragraphs": [ "Room for your people, too." ], "items": [ { "title": "Team members & shared booking presence", "body": "Colony · Invite your people into a shared booking website. Paid team plan, separate from your individual subscription.", "status": "Separate paid Colony plan" } ], "href": "https://www.comb.works/#colony" }, { "id": "booking-rules", "title": "How clients can book", "paragraphs": [], "items": [ { "title": "Regular availability", "body": "Set your weekly working hours. Clients choose an available time that fits their service and your booking rules." }, { "title": "Block scheduling · Exact starts", "body": "Handpick the start times clients can book. Make a start available for any service, selected services, or VIP clients only. Days without exact starts keep regular availability." }, { "title": "Services by day", "body": "Give selected services their own days of the week. Services you haven’t assigned stay available on days without a service menu." }, { "title": "VIP schedules", "body": "Set separate hours for clients you’ve marked as VIP. When enabled, their VIP hours replace the regular hours for that day. You can also let VIPs see broader availability by bypassing Swarm." }, { "title": "Meet Swarm", "body": "Swarm filters online openings around existing appointments to help keep your day compact. Choose Lax for more choice or Snug for tighter grouping. On an empty day, start with morning, evening, both ends, or any time." } ], "href": "https://www.comb.works/features/#booking-your-way" }, { "id": "formula-management", "title": "Formula management and Sage hair-color try-on", "paragraphs": [ "Give every bowl, shade, and tiny adjustment a place to live. Keep formulas with the client, then bring them back into the next appointment.", "Formula management is in beta.", "“A little warmer” is easier to talk about when you can see it. Upload a clear client photo and let Sage preview the hair-color direction from your completed formula. Switch between the original and the preview during the consultation.", "A consultation visual, not a promised result. Actual color depends on the starting hair, porosity, product chemistry, timing, and strand testing. You review the formula and make the professional decisions." ], "items": [ { "title": "Every bowl. Every little adjustment.", "body": "Record products, shades, amounts, developer, processing time, application steps, and result notes. Save variations and duplicate a formula when the next visit needs a different approach." }, { "title": "Keep the whole color story.", "body": "Bring together the starting canvas, target tone, inspiration, current-look photos, and finished results. Link products to your supplies and use saved formulas in the appointment." }, { "title": "See the direction with Sage.", "body": "Get help drafting or reviewing a formula. Once the key details are filled in, upload a clear client photo for a Sage hair-color try-on preview, then compare it with the original." } ], "href": "https://www.comb.works/features/#formulas" }, { "id": "sage-examples", "title": "What you can ask Sage to do", "paragraphs": [ "Sage works with current business and client context. Prepared changes and messages are reviewed before application. Availability depends on the supported workflow; examples are not guarantees of outcomes." ], "items": [ { "title": "CALENDAR & BOOKING", "body": "Check your schedule, find an opening, prepare a booking, move appointments, or protect some personal time. Example: “What does my schedule look like tomorrow?”" }, { "title": "CLIENTS & CARE", "body": "Look up visit history and notes, find clients due back, and prepare updates to profiles, preferences, tags, and the waitlist. Example: “Which clients are overdue for their usual return visit?”" }, { "title": "ANSWERS & REPORTS", "body": "Explore revenue, tips, appointments, cancellations, and service activity. Ask for a downloadable CSV when you need to take the detail with you. Example: “How is this month going compared with last month?”" }, { "title": "MARKETING & MESSAGING", "body": "Prepare campaign ideas, client audiences, and personal messages. Review the people and the wording before anything goes out. Example: “Draft a campaign for slow days this week.”" }, { "title": "SERVICES, FORMS & FOLLOW-UP", "body": "Prepare services, packages, intake forms, waivers, and follow-up automations from a description of what you need. Example: “Create a color consultation form with hair history and color goals.”" }, { "title": "EXPENSES & STOCK", "body": "Prepare one-off or recurring expenses, ask about recorded supply spending, and see which products need attention based on your saved stock levels. Example: “Add a recurring $850 monthly studio-rent expense. Show me first.”" }, { "title": "TREATMENT NOTES & CHARTING", "body": "Build treatment-note templates and prepare appointment charts from the details you supply. Review the client, visit, and complete note before saving. Example: “Create a treatment-note template with observations, homecare, and a face map.”" }, { "title": "MEMBERSHIP OFFERS", "body": "Describe a recurring offer and have Sage prepare the membership for review, including your price, billing schedule, and included services. Recurring billing requires Bee Paid. Example: “Draft an $85 monthly cut club with one Signature Cut & Style visit and no rollover.”" }, { "title": "HOURS & BOOKING RULES", "body": "Understand what clients can book, investigate missing availability, and review changes to working hours, booking rules, and Breathe settings. Example: “Why might clients not be seeing appointment times?”" }, { "title": "PRICING & DECISION LAB", "body": "Explore scenarios for service prices, open time, working hours, client recovery, and cancellations. See the assumptions before making a change. Example: “What if I raised my haircut price by $5?”" }, { "title": "MOMENTUM & WATCH", "body": "Build a plan around a business goal, track steps and check-ins, and have Watch look for changes that matter to the plan. Example: “Help me work toward an extra $500 this month without another workday.”" } ], "href": "https://www.comb.works/sage/" }, { "id": "sage-memory", "title": "How Sage learns your preferences", "paragraphs": [], "items": [ { "title": "Your way of communicating.", "body": "Tell Sage you like short answers or warm, straightforward client copy. Stated preferences can carry into later conversations." }, { "title": "The business you’re building.", "body": "Share the longer-term goals and working preferences that matter to you, so the next conversation has a little more context." }, { "title": "Today’s facts, checked today.", "body": "For appointments, client details, prices, and totals, Sage checks your current Comb records. Remembering your preferences is different from remembering an old number." } ], "href": "https://www.comb.works/sage/" }, { "id": "sage-match", "title": "Sage Match: service guidance for clients", "paragraphs": [ "Your clients shouldn’t need to speak fluent service menu. Sage Match helps them turn what they want into a booking that makes sense, right on your Comb booking site.", "Sage Match is in beta. Recommendations use client goals and the professional’s configured service guidance. Clients choose what to book." ], "items": [ { "title": "Start with their goal.", "body": "Clients answer your published questions and add details in their own words. When you enable photos, they can share their current look and inspiration, with permission." }, { "title": "Find the fit in your menu.", "body": "Sage interprets their goal and compares eligible services using your descriptions, service guidance, and optional photos. Relevant add-ons can be suggested alongside the service." }, { "title": "Explain it. Let them choose.", "body": "Clients see a short list with reasons, price where shown, duration, and any caveats. They choose what to take into booking. When your guidance or their needs call for it, a consultation can be the starting point." } ], "href": "https://www.comb.works/sage/#sage-match" }, { "id": "worker-bees", "title": "Worker Bees: specialized business helpers", "paragraphs": [ "Meet your Worker Bees: specialized helpers for the little jobs that keep a business moving. Following up. Finding the next booking. Leaving room for you.", "Choose which Worker Bees to switch on and set their preferences. Enabled automations can run in the background; messages respect client preferences and your account’s messaging allowances." ], "items": [ { "title": "Drone: Unfinished booking follow-up", "body": "When a client starts booking and leaves before finishing, Drone can follow up with a link back to their in-progress appointment." }, { "title": "Drift: Waitlist outreach", "body": "Drift checks the waitlist for clients who fit an opening and can send alerts automatically. Choose small waves of outreach and optional VIP priority." }, { "title": "Breathe: Break protection", "body": "Breathe helps protect break time as your day fills up, using your settings for break length and frequency. You can adjust the protected time when plans change." }, { "title": "Tend: Rebooking reminders", "body": "Tend uses rebooking timing to remind clients when they may be due again, with a booking link to make the next step easy. Set timing and service-matching preferences around your work." }, { "title": "Echo: Your messaging voice", "body": "Give Echo a writing sample to guide the tone of supported Worker Bee messages. It helps the follow-up feel more like your business, with less rewriting from you." }, { "title": "Swarm: Compact booking windows", "body": "Swarm shapes the online openings clients see around existing appointments. Choose a looser or tighter fit, and how bookings begin on an empty day." } ], "href": "https://www.comb.works/features/#worker-bees" }, { "id": "safety-origin", "title": "Why safety is part of Comb", "paragraphs": [ "Mike’s wife, Kari, had a frightening experience with a client. There were threats. The kind of experience no one should have to accept as part of doing their job.", "Comb was born out of that experience. Not just to help independent professionals run a business, but to give them more context, more control, and more support when it comes to the people they welcome into it.", "That’s why safety is part of how Comb works. It has been personal from the beginning." ], "items": [], "href": "https://www.comb.works/safety/#why-safety" }, { "id": "safety-questions", "title": "Safety, privacy, and important distinctions", "paragraphs": [ "Comb explains public protections and the settings professionals control. The detailed detection rules remain private. Client records and private review content are not part of this public guide." ], "items": [ { "title": "Is Beehavior a safety guarantee?", "body": "No. Beehavior gives you context from recorded client activity, including booking behavior and professional reviews. It is a signal to help you make a decision, not a prediction that someone will or won’t cause harm." }, { "title": "Are these criminal background checks?", "body": "No. Comb uses a verification partner to help check phone and account details. These are checks of contact details and whether account information matches, not criminal background checks." }, { "title": "What do my screening settings control?", "body": "They control access to online booking with your business. Choose a client-confirmation level and, separately, a minimum Beehavior score. Existing clients and clients you add yourself retain their existing confirmation access; clients without booking history aren’t penalized by the Beehavior minimum." }, { "title": "Can every professional read a client review?", "body": "No. Written reviews are shared by request. The author approves access before another professional can read them. A shared client record does not make those reviews public." }, { "title": "Why don’t you explain every check?", "body": "You should understand the tools you have and the decisions you control. We explain those clearly. We keep the detailed detection methods private so they’re harder to work around." } ], "href": "https://www.comb.works/safety/" } ], "links": [ { "label": "Book a live demo", "href": "https://calendly.com/comb-works/group-demo" }, { "label": "Start using Comb", "href": "https://app.comb.works/register" }, { "label": "Shop card readers", "href": "https://shop.comb.works" }, { "label": "Privacy Policy", "href": "https://app.comb.works/privacy" }, { "label": "Terms of Service", "href": "https://app.comb.works/terms" }, { "label": "Instagram", "href": "https://www.instagram.com/comb.works" }, { "label": "TikTok", "href": "https://www.tiktok.com/@comb.works" }, { "label": "Facebook", "href": "https://www.facebook.com/profile.php?id=100092432166283" }, { "label": "YouTube / Education", "href": "https://www.youtube.com/playlist?list=PLFzPXwyDaxbmUyv_eEbRcDegdtCIyStOY" } ] }